Shipping & returns

Shipping

Shipping costs are calculated at checkout. 

Once your order is dispatched, you will receive an email with your tracking number. Please note that shipping addresses cannot be modified once the order is placed.  

Delivery times are estimates and may be affected by payment processing or product availability:  

France: 1-2 business days

International: 2-7 business days

Returns

We accept returns, subject to a €15 fee for return shipments. Requests must be made within 14 days of receiving your order. Items must be unused, in original packaging, with tags attached.  

To return your item, please enter your Account or email us at contact@recoparis.com

Refunds

Once we receive your return, we will send you a confirmation email. A refund will be processed, and a credit will automatically be applied to your credit card or the original payment method within 10 days and does not include shipping costs.

Exchanges

We only replace items if they are defective or damaged.

If you would like to exchange something for a different model, please return the original item(s) for a full refund and place a new order.

Taxes & Duties

All taxes are included for EU countries. All other international shipments are not inclusive of duties and taxes, customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country to which the order is shipped.

If you have any question, please contact us on contact@recoparis.com