FAQ
Welcome to our Frequently Asked Questions (FAQ) page! Here, you'll find answers to common inquiries about RECO's products, craftsmanship, sustainability practices, and more. Our aim is to provide you with the information needed to feel informed and connected as you explore our unique collection. Whether you have questions about our materials, care instructions, or brand values, we’re here to help you understand the essence of RECO.
Product Quality & Craftsmanship
Are the bags made of real leather?
Yes, all our bags are crafted from real leather, primarily nappa leather, known for its lightweight and soft texture. This quality makes our bags particularly lighter compared to other brands.
Where is the leather sourced?
The RECO project focuses on upcycling to create unique pieces. Most of our collection is made from dormant stocks of leather—excess production that remains idle in warehouses. We work exclusively with certified European tanneries located in Italy and Spain.
What is unique about the process of making the bags?
Our bags are inspired by the patchwork technique, where various small leather pieces are assembled like a puzzle to create each unique design.
Where are the bags produced?
Production takes place in two meticulously selected factories in Spain and India, chosen for their expertise in handling the complexity of our patchwork designs. Our founder, Bea, maintains a close partnership with these factories, ensuring the highest standards of quality and craftsmanship.
Are the bags handmade?
Yes, our bags are crafted by local artisans in our factories in Spain and India. While innovative machinery assists with tasks like cutting, most of the process is done by hand. Using deadstock leather can present challenges due to potential defects, but our design approach allows us to minimize waste while ensuring meticulous craftsmanship.
Sustainability & Ethics
What sustainability practices does Reco Paris follow?
Our patchwork-inspired technique allows us to cut leather into small pieces, maximizing material use and reducing waste, addressing the environmental impact of overproduction in the fashion industry.
Are the leathers used ethically sourced?
All our leathers are sourced from certified suppliers based in Europe.
Does Reco offer any vegan or eco-friendly options?
While we actively explore innovative and sustainable solutions, we are uncertain that they can match the durability and longevity of genuine leather. Our preference is to prioritize the upcycling of deadstock materials as a sustainable practice.
Product Care & Maintenance
How should I care for my leather bag to ensure it lasts?
Lambskin nappa leather is delicate. Avoid placing your bag on the floor to minimize corner stains and refrain from carrying heavy objects. Friction with heavy or textured garments can also damage the leather due to its softness. When not in use, store your bag in its pouch with tissue paper or fabric inside. If your bag appears crushed, gently shake it to restore its shape. If it gets wet, carefully wipe off excess water with a soft towel and lay it flat to dry. For any doubts, please consult our customer service.
Note: Do not dry clean, bleach, or tumble dry your bag.
Do you offer cleaning or maintenance services?
Our team is available to assist with any questions or concerns you may have about your RECO bag.
Can I get my bag repaired if it gets damaged?
In the event of a defect or quality issue, our after-sales service will assist you in finding the best solution.
Customization & Personalization
Does Reco offer personalization?
Currently, we do not offer personalization, but it is a project we aim to implement soon. If you have suggestions or specific requests, please let us know—we would love to hear from you.
Are your bags suitable as gifts?
With their unique design, vibrant colors, and high quality, our bags make perfect gifts for women, men, wives, mothers, and friends. If you're looking for something special at an affordable price, you can't go wrong with a RECO bag.
Do you have gift boxes or specific packaging for gifting?
At the moment, we do not offer specific gift packaging, but we are working on it. Please let us know if this is something you're interested in.
Shipping, Returns & Warranty
What are the shipping options and estimated delivery times?
Shipping is free on orders over €300. Delivery times are guidelines only; they may be affected by payment authorization and product availability. Delivery takes 1-2 business days within France and 2-7 business days for international orders.
What is your return and exchange policy?
RECO offers free returns on all orders with a 14-day return policy. To be eligible for a return, items must be unused and in the original packaging with tags attached. To initiate a return, log into your account or email us at contact@recoparis.com. Upon receiving your return, we will send a confirmation email, and a refund will be processed to your original payment method within 10 days, excluding shipping costs.
*Note: We do not accept exchanges. For product exchanges, please return the item and then place a new order for the desired item.*
Is there a warranty for Reco Paris products?
If you experience a quality issue within the first year of purchase, we will certainly assess your case and replace the item if it's deemed a quality problem. However, please note that the wear and tear of the bag will depend on how it is used. Our leather is delicate and requires careful handling.
Style & Usage Tips
How versatile are your bags? Can I style a Reco bag for different occasions?
Our bags are designed to be versatile, accompanying you throughout your day and adapting to various occasions. Most styles come with a removable strap for comfortable crossbody wear. For a more sophisticated look, you can carry the bag by hand, on the shoulder, or as a clutch. If you need assistance on styling any specific design, please don’t hesitate to reach out to us.
Are there any specific seasonal styles or limited editions?
Most of our collection is crafted using deadstock leather, making our color options limited due to the finite nature of the material. This means that nearly all our styles are limited editions.
Are your bags functional?
Yes, our bags are designed to be comfortable and multifunctional, offering versatile wearing options. They provide ample space for your belongings (even our mini Didi bag can hold a phone) while featuring our signature colorful patchwork design, ensuring a unique and original look.
For inspiration on how to wear our bags and to stay updated on new styles, we invite you to subscribe to our newsletter.
Brand Story & Values
What inspired the creation of Reco?
RECO is built around the art of patchwork, an artistic technique that inspires our founder and creative director, Bea. The designs incorporate colorful geometric shapes and utilize extra-soft materials to create structured yet organic forms.
What values does RECO stand for, and what makes the brand unique?
RECO is more than just a brand; it embodies creativity and originality, celebrating the joy and pleasure of expressing one’s unique style. It reflects a commitment to transparency and traceability in our processes, ensuring that we uphold kindness and respect in all our practices. At the heart of RECO is a spirit of family and sharing, making each bag a story of artistic heritage and environmental responsibility.
Who designs the bags at Reco?
RECO is founded by handbag designer Bea Recoder, a Spanish designer with an esteemed background in accessory design at renowned fashion houses such as Balenciaga, Chloé, and Paco Rabanne. Bea's vision shapes every creation, ensuring a blend of artistry and functionality.