Returns & Exchange
What is your return policy ?
RECO ensures a return policy within 15 calendar days for a refund. The fifteen calendar days start from the delivery date. Only items returned in a new condition and in their original packaging, accompanied by the “return request” duly completed, will be accepted.
How to return an item?
RECO offers free returns on all orders.
You are responsible of the package until it arrive on our stock. For return, the following procedure must be followed:
1.Write to us at firstname.lastname@example.org to let us know your return request.
2.We send your request to our logistics platform to inform them of your request.
3.The logistics platform sends you a return label.
4.You can drop off your return at the post office closest to you.
How to make an exchange ?
If you would like to exchange something for a different model, please return the original item(s) for a full refund and place a new order.
How to get a refund ?To perform the refund procedure, you need to follow information included in your package. Your refund will be credited to the original form of payment used to make the initial purchase.
If your order is returned from France, your order will be fully refunded. If your order is returned from outside France, shipping cost won’t be refunded.
Please allow 5 business days for your return to be processed at RECO and to post the refund to your account. Please note that your banking institution may require additional days to process and post this transaction to your account.